This flagship programme develops practical competencies for managing contracts from execution through completion, ensuring that obligations, deliverables, payments, risks, changes, and performance are properly controlled.

Participants will learn to:
1.Establish contract-management systems.
2.Develop contract administration plans.
3.Monitor supplier and contractor performance.
4.Manage deliverables and milestones.
5.Control variations and amendments.
6.Manage claims, disputes, and termination.
7.Maintain complete contract records.

Organizations that invest in this course will be better positioned to:
– Strengthen contract performance by ensuring that contractual obligations, deliverables, milestones and timelines are effectively monitored.
– Reduce contractual, financial and operational risks through proactive contract administration.
– Improve compliance with contract terms, organizational policies and regulatory requirements.
– Minimize contract disputes, delays, claims and avoidable financial losses.
– Improve management of suppliers, contractors, consultants and service providers.
– Strengthen control over contract costs, payments, variations, extensions and claims.
– Improve identification and management of contractual risks and performance issues at an early stage.
– Establish more consistent and professional contract administration procedures across the organization.
– Improve documentation, record keeping and contractual audit trails.
– Ensure that contracted goods, services and works are delivered according to agreed quality, cost and performance requirements.
– Strengthen management of contract changes, amendments, renewals and termination.
– Improve collaboration between procurement, legal, finance, operations, project and contract-management teams.
– Support better supplier and contractor performance management.
– Improve organizational accountability by clearly tracking responsibilities, obligations and performance indicators.
– Enhance value for money from commercial and procurement contracts.
– Strengthen organizational governance and provide management with better contract-performance information for decision-making.

This course is designed for professionals responsible for the day-to-day administration, monitoring and performance management of contracts, including:
– Contract Managers and Contract Administrators
– Procurement and Supply Chain Managers/Officers
– Commercial Managers and Officers
– Legal Officers and Contract Lawyers
– Project Managers and Project Coordinators
– Finance and Accounts Managers
– Compliance and Risk Management Professionals
– Operations and Administration Managers
– Vendor and Supplier Relationship Managers
– Tendering and Purchasing Officers
– Performance Management and Quality Assurance Professionals
– Construction and Engineering Contract Professionals
– Facilities and Property Management Professionals
– Programme Managers and Project Officers
– Government and Public-Sector Contract and Procurement Officers
– NGO and Development-Organization Procurement and Programme Officers
– Business Development and Partnership Managers
– Managers and supervisors responsible for supplier or contractor performance
– Business owners and executives involved in contract oversight and approval

3-5 Days

Module 1: Contract Management Fundamentals
Contract lifecycle
Contract-management principles
Roles and responsibilities
Governance structures
Module 2: Contract Mobilization and Handover
Post-award transition
Contract kickoff
Contract summaries
Responsibility matrices
Mobilization plans
Module 3: Contract Performance Management
Deliverables
Milestones
Service levels
KPIs
Performance reviews
Module 4: Payment and Financial Administration
Payment terms
Invoicing
Supporting documentation
Payment verification
Financial controls
Module 5: Contract Changes and Variations
Change requests
Variation procedures
Amendment documentation
Approval processes
Impact assessment
Module 6: Contract Risk Management
Contract risk identification
Risk allocation
Risk registers
Mitigation strategies
Escalation
Module 7: Claims and Dispute Management
Claims identification
Notice requirements
Claims documentation
Negotiation
Dispute escalation
Module 8: Contract Close-Out
Completion
Final acceptance
Final payments
Release of obligations
Lessons learned
Records archiving